Steve Ritchie is now the CEO of Papa John’s pizza. He knows that rebranding the company’s image is a top priority. His efforts have resulted in a company listening campaign to figure out how the company can create a positive culture that reflects the diversity of its employees and customers. The Papa John’s universe consists of employees, franchisees, and customers.
Recently, Steve Ritchie wrote an open letter stating the company’s efforts to correct the company’s past challenges. The company plans to roll out a program that offers “unconscious bias training” across the country. The company is also undergoing a company cultural audit to determine where gains can occur in its inclusion practices.
Company leaders, along with Steve Ritchie, have visited major business centers in the country that include Dallas, Detroit, Los Angeles, Atlanta, and Chicago. This is a major listening tour that will give Papa John’s a lot of constructive feedback on where improvements can occur.
Papa John’s has also put together an advisory committee of individuals recognized for their diversity and expertise on inclusion. As such, Steve Ritchie commits the organization to creating a more diverse leadership team. Company initiatives include creating more minority-owned franchises, making a positive impact in employee communities, and supporting causes that bring diverse groups together.
Listening to other is not always an easy process, because it is not necessarily in human nature to accept blame. Steve Ritchie is teaching his company to set new goals and to look inward so as to reclaim its accountability. Steve Ritchie directs Papa John’s to support those causes and organizations that work to eliminate workplace biases.
These programs are only a start, but will put the company on a positive path and hopefully create a culture that endures for years. Everyone benefits when things work according to plan. Papa John’s is on the verge of making a comeback.